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FAQ’s
Allow lists – Working with high risk domains

Why can’t I add my own domain to the Allow list?

In a nutshell, adding a high risk domain creates a large hole in your email security that will create a much higher rate of spam making it through the filters. It is very common for spammers to use random addresses from your domain to trick your users into ‘trusting’ that email.

Why am I not able to Allow popular root level domains such as gmail.com, aol.com, or yahoo.com?
Much like the scenario above, spammers will use well-known and heavily used ISP and ‘common’ domain names to spoof return/from addresses.  If you were to allow email based on this root domain, you would be opening your users to high rates of spam.

Below is an example of the screen you would see if you tried to enter your domain or another high-risk domain.

Example:  Attempting to add domain level allow for the domain gmail.com

High risk domain notice

Change MX records – Begin Routing through Mailprotector

To complete the setup of your new Mailprotector Email Security account, make the following DNS/ MX record changes:

1. Remove all current non-Mailprotector MX records.

2. Inbound – Add your Mailprotector MX record based on region. Use Priority 10 for this record.

United Statesdomain.tld.us.emailservice.io
Europedomain.tld.eu.emailservice.io
Asia Pacificdomain.tld.ap.emailservice.io

Note: You will only need to enter one regional MX record. Entering more than one record would route across multiple regional data centers. As well, be sure to replace ‘domain.tld’ with your own domain.

3. Outbound – Optional – To configure outbound relay and to enter your domains SPF record, please refer to our document on outbound configuration.

Managing your allow and block lists with Email Security

 

To manage your “Allow/Block” list, first login to the console at https://spamcontrol.qwertyc.com

If logged in with a domain manager account:

1) Click “domains” found at the top of the page or in the right hand menu tree.

Domain List

2) From the “Domains” page, select “Allow/Block” from the menu that appears on the right hand side of your screen.

3) You will be taken to the “Allow/Block” page, where all current allow/block list entries are displayed.

4) To add an address to your “Allow” list or “Block” list, click the “Add Allow” or “Add Block” button located at the top of the page.

allow-block-buttons

5) Then enter the individual address or entire domain name in the box and click the “Add” button.

mp-add-allow

We do not permit High Risk Domains to be added to any allow list.  See our knowledge base article regarding High Risk Domains for further explanation.

Accessing the spam quarantine (Web)

Accessing the spam quarantine via web

As user, administrator, or manager:

Log in to the Mailprotector console at https://spamcontrol.qwertyc.com.

Email Security Control Center Login

Users login using their entire email address, and password used to access their mailbox. Users will have access to their individual spam quarantines.

Managers login using the “Manager” username and password, and will have access to all user’s individual spam quarantines.

After logging in, click “Domains” located at the top or in menu tree on right hand side of the page.

On the “Domains” page, select the domain you wish to manage.

Click on the Users list, from the right hand navigation menu.

mp-usersmenu

From the users list, click on the user you wish to manage.

Then click on ‘Quarantine’ in the right hand menu.

Email Security User Menu

The Quarantine detail page gives you a detail view of messages that have been identified as inbound spam, outbound spam, virus infected, or have triggered a content & Policy rule.

Email security quarantine screen

Quarantined Messages are retained and can be released for up to ten days.  After ten days, messages are discarded, and can no longer be released or viewed here.

To release a quarantined message, check the checkbox next to that message and click the “Release” button.  This will deliver the selected message or messages to the User’s inbox.

mp-release

Clicking the Allow button will add the sender to the User’s allow list, ensuring that messages from that sender are not quarantined in the future.

Customer Portal – Getting Started Guide

You may access the QWERTY customer portal to request service, track and update service requests, upload attachments, review agreements, track projects, review recommendations, pay invoices, and generate reports – 24 x 7. You may also add and manage your company users and assign them permissions to access the required information.

[su_note note_color=”#ececec”][su_label type=”info”]PORTAL[/su_label] Our customer support portal provides a convenient way to obtain information from anywhere – 24×7[/su_note]

Customer Portal

The customer portal can be accessed at the following URL: https://support.qwertyc.com. Below are the features that are available in the customer portal.

Tickets

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  • Create new tickets and add attachments
  • View current and closed tickets
  • Check and/or change status, update and print tickets
  • Projects: View status, details, phases of current and past projects

[/su_list]

Recommendations

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  • View status and details of current and past recommendations
  • Accept or reject recommendations

[/su_list]

Reports

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  • View executive management and service request trends reports

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Invoices

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  • Open, save, print, and view current invoices
  • View, save and print past invoices and credit memos
  • Generate Statement and Aging Reports

[/su_list]

Users

[su_list icon=”icon: check” icon_color=”#ff5400″]

  • View, add and remove users registered under your company
  • Provide contact information of your staff
  • Allow your staff to request support from us directly

[/su_list]

Agreements

[su_list icon=”icon: check” icon_color=”#ff5400″]

  • View current agreements

[/su_list]

How To Manage Your Spam – QWERTY Email Security

This article will familiarize you with the best ways to manage your spam/malware/virus email protection by learning about QWERTY’s Email Security reports and the basic features of the Email Security console. 

Note: Certain users may not have access to all console features due to administrator settings.

Option 1: Email Security Report

Option 2: Logging into the Console

Option 1

 

Email Security Report

The daily email security report works perfectly on any device and shows a 24 hour summary of the messages you have received that have been quarantined.

Email Security Report

Release spam without the need to login

Users can release messages directly from a link in the email, so there’s no need to login. This saves you from the hassle of logging into your console and sifting through the full list of messages in the quarantine.

Release message directly from the email security report

Easily add good senders to “allow” list

Once you click “release” and the confirmation screen loads, you can add the sender’s address to an allow list.

Add to "Allow" list

The messages from that sender are never held in quarantine again and will be delivered to you.

Added to "Allow" list

Option 2

 

Logging into the Console

Aside from the email security reports, you have access to a web console where you can manage your quarantine, update your settings (i.e. virus notifications), and much more.

Click the your quarantine link at the top of your Email Security Report to access the console and view the quarantine list.

The quick release feature at the top of the page shows the 25 latest messages in quarantine. This feature lets you scroll through the latest email tagged as spam – allowing you to release messages in just 2 clicks.

Recently quarantined messages
Click “Quarantine” on the right side of the page to access the Quarantine. You will find links to inbound and outbound spam, virus, and content policy quarantines just above the list of messages.

Quarantine list

To add a message’s sending address to your allow list, select the box next to the desired message and click the “Allow” button located at the top of the page. This will allow all future messages from the sender’s address to be delivered regardless of the spam scanning results.

Managing spam quarantine directly from Outlook

Aside from the email reports delivered daily with our email security filtering, there is also an option to view the quarantined messages directly from within Outlook using RSS feeds. The steps below will provide instructions to add the email qurantine RSS feed to Outlook.

1. Login to the email security portal

2. Click ‘Quarantine’ in the right navigation

3. Click the RSS Feed icon

4. Select the feed type. We recommend combined, so click Inbound Quarantine link. If you choose spam only, select that quarantine.

5. A new page will open with the feed contents. Copy the entire URL in the browser address bar

6. Once the URL has been copied to the clipboard, open Outlook. Within Outlook, make sure you are seeing all folders in the left navigation. Right click on RSS Feeds, and click ‘Add a new RSS Feed…’

7. Paste the URL you copied earlier into the popup window and click ‘Add’

8. Confirm you want to add the RSS feed, by clicking ‘Yes’

9. You may now manage your quarantine directly from your Outlook inbox.

Email security - manage quarantine from Outlook

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