Soft Skills, Solid Results
Parenting seems unrelated to business, but in my experience, it is very much related to people skills and people skills are necessary for business.
There are four key people skills, often called 都oft skills, that I want to talk to you about:
- Gratitude
- Listening
- Grace By Margin
- Vision
Gratitude
How do you feel when you get a thank-you note?
People never forget when they get a handwritten thank-you note. A text or e-mail is nice, but they last a day.
People love to feel gratitude.
They love to share it and to receive it.
Thank-you notes remove barriers, so make it a habit.
Listening
Listen longer and listen better.
When you池e speaking with someone, encourage long pauses. Let the silence do the heavy lifting.
You don稚 have to rush into an answer or response before thinking about what a person is saying.
This is helpful in sales and with direct reports.
Allow yourself to stay quiet so the other person can do the talking.
Don稚 be afraid to ask open-ended questions like 滴ow did that go for you?
Grace By Margin
This is all about things that save you time.
Consider using the 努hile system as a way to multitask.
For example, place an under-the-desk bike to work out while you work at your desk.
Another thing to consider: timed e-mails.
Schedule an e-mail to be sent out at a specific time and add links in e-mails to schedule time on your calendar.
One more time-saving tool is speech-to-text transcription. This ensures you have a record of every conversation that you can reference as needed.
Vision
Break down your vision into small parts.
Instead of feeling overwhelmed by something large, choose one smaller goal for the month.
Do this with everyone in your organization.
Break down everyone痴 goals into smaller parts. This makes it easier to track over the course of a quarter or year.
Even go as far as creating a vision board. Add images of what you want to achieve. Make your vision visual.
Lastly, write down your achievements as part of your vision. Where are you now and where do you want to be over the next three years?
P.S. Don稚 forget to check out the 鉄oft Skills, Solid Skills Petra Coach webinar at PetraCoach.com/soft-skills-solid-results-with-bea-wray.
