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Hybrid VoIP

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Hybrid VoIP

A hybrid VoIP telephone system solution is the best of both worlds, providing your business with powerful calling features, superior voice quality, unmatched reliability, and dramatic savings. Below are some of the key points to note regarding Hybrid VoIP phone systems:

Hybrid VoIP Benefits

  • Call shaping, compression and quality management is handled by hardware on the client network.
  • Strong compression for less bandwidth utilization and better voice quality.
  • Industry-leading VoIP business telephones with HD voice.
  • Software phones are available for branch offices and/or remote staff.
  • Find-Me/Follow-Me forwarding: Your office phone can ring at branch locations while also ringing your cell phone, home phone or even a laptop soft-phone.
  • You can have as many incoming phone numbers as you want independent of how many phone lines you have.
  • Time-based routing: Incoming calls can be routed on a different day when your business is closed. You can define a different set of hours for each day of the week.
  • Configurable outbound caller ID.
  • Multi-layer automated attendant: Quickly build multi-layer automated attendant menus which can send a call to any number of destinations such as the operator, ring a group of phones, a queue for the next available agent, a voice mailbox, a recording, the company directory, etc.
  • Number porting: Keep your current phone number(s).
  • Web-based control allows users to set up speed dial, call forwarding, find-me/follow-me, and voicemail options online.

Hybrid VoIP Features

  • 24x7x365 call quality monitoring
  • 99.9% Reliability Guarantee
  • Unlimited voicemail
  • Message waiting indicator and stutter tone
  • Call waiting
  • Operator designation
  • Customer service call queues
  • Queue caller timeout
  • Blind and assisted transfer
  • Call parking
  • Directed call pickup
  • Paging groups
  • Voicemail groups
  • Overhead paging
  • Miltiuple location support
  • Directory listing
  • Virtual Extensions
  • Softphone extension
  • External extension (mobile phone)
  • Outlook integration
  • 911 support
  • Fax support
  • Voicemail to email
  • Built-in unlimited conference calling