Customer Portal – Getting Started Guide

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Customer Portal – Getting Started Guide

You may access the QWERTY customer portal to request service, track and update service requests, upload attachments, review agreements, track projects, review recommendations, pay invoices, and generate reports – 24 x 7. You may also add and manage your company users and assign them permissions to access the required information.

PORTAL Our customer support portal provides a convenient way to obtain information from anywhere – 24×7

Tickets

  • Create new tickets and add attachments
  • View current and closed tickets
  • Check and/or change status, update and print tickets
  • Projects: View status, details, phases of current and past projects

Recommendations

  • View status, details of current and past recommendations
  • Accept or reject recommendations

Reports

  • View executive management and service request trends reports

Account Features

Invoices

  • Open, save, print, view details and pay current invoices
  • View, save and print past invoices and credit memos
  • Generate Statement and Aging Reports

Users

  • View, add and remove users registered under your company

Agreements

  • View current agreements
SUPPORT support-email

Create support tickets from your email client & don’t forget to attach helpful files

CUSTOMER SERVICE cs-email

Create customer service tickets to submit account related inquiries, request solutions or quotes, or simply to say hello!

BILLING billing-email

Email us at this address with questions or anything related to invoices or payments

We’re here to help!

May 18th, 2017|

From Our Clients

You will not find anyone better than this!

Mickey H.