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FAQs

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18 05, 2017

Allow lists – Working with high risk domains

May 18th, 2017|

Why can't I add my own domain to the Allow list? In a nutshell, adding a high risk domain creates a large hole in your email security that will create a much higher rate of spam making it through the filters. It is very common for spammers to use random addresses from your domain to [...]

18 05, 2017

Change MX records – Begin Routing through Mailprotector

May 18th, 2017|

To complete the setup of your new Mailprotector Email Security account, make the following DNS/ MX record changes: 1. Remove all current non-Mailprotector MX records. 2. Inbound - Add your Mailprotector MX record based on region. Use Priority 10 for this record. United States domain.tld.us.emailservice.io Europe domain.tld.eu.emailservice.io Asia Pacific domain.tld.ap.emailservice.io Note: You will only need [...]

18 05, 2017

Managing your allow and block lists with Email Security

May 18th, 2017|

  To manage your "Allow/Block" list, first login to the console at https://spamcontrol.qwertyc.com If logged in with a domain manager account: 1) Click "domains" found at the top of the page or in the right hand menu tree. 2) From the "Domains" page, select "Allow/Block" from the menu that appears on the right hand side of [...]

18 05, 2017

Accessing the spam quarantine (Web)

May 18th, 2017|

Accessing the spam quarantine via web As user, administrator, or manager: Log in to the Mailprotector console at https://spamcontrol.qwertyc.com. Users login using their entire email address, and password used to access their mailbox. Users will have access to their individual spam quarantines. Managers login using the "Manager" username and password, and will have access to all user's individual [...]

18 05, 2017

SeamLite UTM Reporting Dashboard – Getting Started Guide

May 18th, 2017|

Signing in to the SeamLite UTM Reporting Dashboard Sign in to the SeamLite UTM Reporting Dashboard by visiting the following URL: http://seamlite.qwertyc.com Sign in to the SeamLite UTM Reporting Dashboard via http://seamlite.qwertyc.com Navigation Options Click on the device name for the specific site Click on the device name for the specific site   [...]

18 05, 2017

SeamLite UTM reporting dashboard FAQ

May 18th, 2017|

Signing in to the SeamLite UTM Reporting Dashboard Sign in to the SeamLite UTM Reporting Dashboard by visiting the following URL: http://seamlite.qwertyc.com Sign in to the SeamLite UTM Reporting Dashboard via http://seamlite.qwertyc.com Navigation Options Click on the device name for the specific site Click on the device name for the specific site   [...]

18 05, 2017

Customer Portal How-To

May 18th, 2017|

Bellow is the information on how to access the customer support portal, view and pay invoices online, and generate statements and reports. Accessing QWERTY Customer Support Portal 1. At the top of the website, click on Support Portal Click image to zoom 2. Login with your credentials. If you do not have [...]

18 05, 2017

Customer Portal – Getting Started Guide

May 18th, 2017|

You may access the QWERTY customer portal to request service, track and update service requests, upload attachments, review agreements, track projects, review recommendations, pay invoices, and generate reports - 24 x 7. You may also add and manage your company users and assign them permissions to access the required information. PORTAL Our customer support [...]

18 05, 2017

How To Manage Your Spam – QWERTY Email Security

May 18th, 2017|

This article will familiarize you with the best ways to manage your spam/malware/virus email protection by learning about QWERTY's Email Security reports and the basic features of the Email Security console.  Note: Certain users may not have access to all console features due to administrator settings. Option 1: Email Security Report Option 2: Logging into the Console [...]

18 05, 2017

Managing spam quarantine directly from Outlook

May 18th, 2017|

Aside from the email reports delivered daily with our email security filtering, there is also an option to view the quarantined messages directly from within Outlook using RSS feeds. The steps below will provide instructions to add the email qurantine RSS feed to Outlook. 1. Login to the email security portal 2. Click 'Quarantine' in the [...]