| Preventive & Proactive Services |
Q-Care Workstation |
Q-Care Workstation Plus |
Q-Care Workstation BE |
| QCI Advanced System Restore |
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| Content Filtering |
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| LogMeIn Secure Remote Access |
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| Anti-Virus Update & Signature Monitoring |
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| Anti-Virus Scan |
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| "White-Listed" Microsoft Security Patch Management |
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| Drive: S.M.A.R.T. Monitoring |
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| Drive: Temp file & internet debris removal |
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| Spyware Scan & Removal |
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| Hardware & Software Asset Collection |
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| Drive: Defragmentation |
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| Drive: Check Disk |
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| System Health Analysis |
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| Remote support for network devices |
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| Reactive Helpdesk Services |
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| Remote Support: Microsoft Windows |
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|
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| Remote Support: Microsoft Office Suite |
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| Remote Support: Best effort for 3rd party software |
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| Remote Service: Administration and Help Desk |
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| * All packages exclude new software installations, smart phones support, and on-site service. |
Monthly Key Performance Indicator (KPI)
